Ordering & Payment


Placing An Order


Orders must be placed via e-mail with the following details:

  1. Flavour
  2. Number of servings required / Size from our serving guide
  3. Required Date and Preferred Time
  4. Full delivery address
  5. Contact Number
  6. Special Requests, if any (i.e Message on cake, Candles, Knife)

For bespoke bakes it is best to send in a detailed description of your requirement, type of event (birthday, wedding, corporate etc.) including the above information for us to provide you with a quote.

If you have a design in mind, feel free to send us a sketch or reference picture.


We try our best to respond to queries within 24 hours.


Order Lead Time


We recommend confirming your order at least 1 month in advance. This gives us ample time to discuss your design requirements and carefully plan your order.

We take orders up to 1 year in advance.

Order Confirmation


Once we have received your request and discussed your design requirements, we will send a final quotation detailing your order.

Your order is confirmed upon receiving full payment, at least 7 days before your required date (subject to availability).

Copyright 2017 Velvet Confectionery. All rights reserved.